Can I correct a wrong name or phone number?

Yes. Go to Account > Profile, note the field that needs correction, then contact live chat or legal@dianbet.club. We may ask for payment evidence before changing details linked to wallet activity.

How do I contact the legal team?

Start with live chat from 10:00 to 02:00 WIB, then ask for a legal case ID. For documents, email legal@dianbet.club and include your username, registered phone, and relevant payment rail.

Reference

Legal terms before your account opens

We set out clear account terms, DANA, OVO, GoPay and QRIS record handling, and cookie choices here before you open your account; access and eligibility depend on local…

Local law decides accessDANA record checksCookie choices explained10:00-02:00 WIB help

Browse Lobby Read FAQ

What legal access means on dianbet

dianbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page is our legal notice for your account, wallet records, cookie choices, and the rules that apply when you open any room such as Speed Blackjack, Football Betting, Crash Games, Super Bingo, or Royal Fishing. We may ask you to confirm your registered name, phone

1
number, and payment rail before wallet activity is accepted, because the name on DANA, OVO, GoPay, or QRIS receipts must match the account we keep on file. Access and eligibility depend on local law and are available only where local law permits; if your location, device
2
signal, or account detail shows a mismatch, we may pause access while we check the record. These terms also explain how you can contact us, correct account details, ask about cookies, or request a copy of the legal data linked to your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Legal contact paths for your account

Legal questions need a clear route, not a sales reply. We separate policy requests from lobby chat so your account-name change, cookie question, or wallet record request reaches the right team. Our agents answer in English and Indonesian phrases, keep a case ID, and may ask for your registered phone plus one recent DANA, OVO, GoPay, or QRIS receipt.

Team online

Live chat case

Use live chat from 10:00 to 02:00 WIB and choose Legal or Account Help before typing. We tag the case, confirm your registered phone, and send sensitive follow-up only inside your account inbox.

Email record

Send policy requests to [email protected] with your username, registered phone, and the payment rail involved. Attach a cropped DANA, OVO, GoPay, or QRIS receipt only when we ask for matching proof.

WhatsApp confirmation

If chat asks for a second confirmation, we may direct you to our WhatsApp service line. We use it for identity checks and case updates, not for asking you to share passwords or one-time codes.

DATA CONTROLS

How we handle data and account rules

Your legal record is handled as an account file, not as a chat thread. We keep identity details, payment evidence, cookie choices, device sessions, and contact history in separate logs so each…

Account identity

We match your registered name, phone number, and wallet rail before approving account changes. If a spelling issue appears, open Account > Profile and contact support with the exact correction you want recorded.

Payment records

DANA, OVO, GoPay, and QRIS receipts are kept as legal wallet evidence. We use them to confirm sender names, trace failed transfers, and answer account disputes without asking for full bank details.

Cookie choices

Cookie settings sit under Account > Privacy > Cookie settings on mobile browser. You can adjust preference cookies there, while security cookies remain active when they are needed to keep sessions and account checks working.

Security logs

Account > Security > Session history shows recent access markers we use for legal checks. If a device looks unfamiliar, contact us before making wallet changes so we can lock sensitive actions during the check.

Retention schedule

We keep legal records for operational, dispute, and applicable law reasons, then remove or anonymise them when they are no longer needed. Wallet receipts and chat case IDs may have different retention periods.

Change requests

If your phone, email, or wallet name is wrong, ask for a correction through chat or [email protected]. We may request a recent QRIS or e-wallet receipt before changing account-linked records.

Your legal questions answered by us

These answers cover the policy steps you are most likely to check before opening or updating an account. We focus on legal access, data use, payment records, cookies, and contact routes. If your case involves a name mismatch, device alert, or regional restriction, send the case ID so we can answer with your account file in view.

Yes. During account opening, you must tick the legal terms box after entering your phone and profile details. Access and eligibility depend on local law and are available only where local law permits.

We keep account name, phone, email, login records, cookie choices, and wallet evidence such as DANA, OVO, GoPay, or QRIS receipts. These records support account matching, security checks, and dispute handling.

Yes. Go to Account > Profile, note the field that needs correction, then contact live chat or [email protected]. We may ask for payment evidence before changing details linked to wallet activity.

We use local payment records to match sender names, trace wallet errors, and answer account disputes. We do not ask for your e-wallet password, one-time code, or full unrelated banking details.

Open Account > Privacy > Cookie settings from your mobile browser. You can adjust preference cookies there, while security cookies may stay active when needed for login, fraud checks, and account protection.

If local law does not permit access, we may restrict account opening, login, or selected services. We will not treat that as a payment issue; it is a legal access matter.

Start with live chat from 10:00 to 02:00 WIB, then ask for a legal case ID. For documents, email [email protected] and include your username, registered phone, and relevant payment rail.

Legal terms before your account opens

Legal contact paths for your account

Live chat case

Email record

WhatsApp confirmation

How we handle data and account rules

Account identity

Payment records

Cookie choices

Security logs

Retention schedule

Change requests

Your legal questions answered by us

01 Do I need to accept legal terms before opening an account?

02 What personal data do we keep for legal reasons?

03 Can I correct a wrong name or phone number?

04 How are DANA, OVO, GoPay, and QRIS records used?

05 Where can I change cookie choices?

06 What happens if my region is not permitted?

07 How do I contact the legal team?

Related Pages