Reference

Terms That Shape Your Account

Our Terms & Conditions set the rules for account access, wallet checks, and requests through DANA, OVO, GoPay, or QRIS.

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dianbet Terms That Shape Your Account
SUPPORT DESK

Where To Send Terms Requests

Questions about the terms belong in our support desk, and we keep three contact paths open: live chat, email, and Telegram. If you need the current text, a record of a change request, or help reading a rule before you confirm the account, we answer in English and simple Indonesian. For account-specific questions, we may ask for your username, the email on file, and the payment rail used on the last request.

Team online

Live Chat

Use live chat when you need a fast read on a rule, a copy of the latest terms, or help matching a request to your account. We use it for short checks and time-sensitive replies.

Email

Send written requests to email if you need a record of the answer or want to attach supporting files. Include your username, date, and whether the case involves DANA, OVO, GoPay, or QRIS.

Telegram

Telegram works well when you want follow-up on the same case after chat closes. We keep the thread for status updates, changes to account data, and any question about which term applies.

DATA CARE

How We Handle Your Records

We keep only the records needed to run your account: login data, contact details, transaction logs, and device markers that help us spot unusual access.

Data Use

We only collect the details needed to manage your account, payment checks, and term enforcement: name, contact info, login history, and the payment rail used on a request. That keeps the file focused and easier to verify.

Cookies

Cookies remember your session, language choice, and the last page you accepted, so you do not have to repeat the same step on every visit. If you clear them, you may need to confirm the terms again.

Account Security

Keep your password private and use the same email and phone number on file when you ask for changes. If access looks unusual, we may ask you to confirm the device and recent account activity.

Record Retention

We retain account and transaction records for as long as the law, audit needs, or dispute handling require. When the retention period ends, the record is reviewed for deletion or secure removal.

Update Request

If you want a correction, send the exact field, the replacement text, and a short reason. We review the request after checking the account history and may ask for a matching payment reference.

Contact Path

Use live chat for a quick answer, email for a written trail, or Telegram for an open thread after hours. Tell us which term you need explained and the account email attached to it.

Questions About Access And Records

These questions cover the rules you accept when you open an account, use a wallet, move between mobile browser and desktop, or ask us to change a record. If your issue is about access, device checks, payment verification, or the version date, start here. For anything tied to local law, the answer stays limited to where that law permits access. If you still need help, send the case through live chat or email and we will point you to the right clause.

They apply from the moment you create the account, confirm the current version, or send a request through the wallet. Any later change uses the version posted on the site at that time.

Access depends on local law and is available only where local law permits. If you travel, the rule at the time of access still applies, and your account stays under the same published terms.

We keep login history, contact details, transaction logs, and the device markers we need to spot unusual access. That record helps us confirm who is asking for a change and protect the account file.

Send the field you want changed, the exact replacement, and the email on file through live chat or email. We review it against the account history and may ask for a matching request record.

Yes. The same account terms apply whether you use a mobile browser or a desktop browser. If cookies are cleared or a new device appears, we may ask you to confirm the active version again.

We keep records for the period needed for audit, dispute handling, and legal duties. After that period, the file is reviewed for secure deletion or reduced storage, depending on the rule that applies.

Use live chat for a fast answer, email for a written trail, or Telegram if you want the same case followed after hours. Include your username and the date of the request.

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